VEOLIA TRANSPORT, A REFERENCE BRAND
Veolia Transport, the brand name of Veolia Environnement's transport activities, brings together all the experience acquired throughout the years in all the Group's networks.
It is the first time that a worldwide transport system has established itself as a leading brand name wherever it is active globally. Customers, local authorities and manufacturers, passengers and freight companies value Veolia Transport's worldwide expertise that acts as a guarantee of quality.
The Veolia Transport brand also conveys the commitment of the Group's employees to serving the passengers. It expresses their involvement in the quality of travelling, the protection of the environment and the development of local economies.
THE TEN VEOLIA TRANSPORT COMMITMENTS
Veolia Transport guarantees the quality of services and offers a Passenger Charter. In ten commitments, the company thus defines the philosophy behind the relationship it maintains with its passengers.
The main concern of customers is time, followed by safety, easy access, information, listening, comfort, staff training, quality/price ratio, contribution to the local economy and respect for the environment.
Adapted locally, in accordance with geographical, social and cultural situations, the Passenger Charter commits Veolia Transport staff to taking up the challenge of providing the highest level of quality. It focuses on passengers and demonstrates the importance of their well being.
For Veolia Transport, nothing is more precious than the customer's time.
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Time
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Comfort
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Your
transport network should provide you with a punctual journey, minimising
your waiting, connection and transport time.
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Your
transport network should make your journey as comfortable and as
pleasant as possible.
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Safety
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Training
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Your
transport network should provide you with the utmost levels of safety
and security.
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Your
transport network should train its staff to high standards to give
you the best possible service.
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Access
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Value
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Your
transport network should be practical and easy to use.
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Your
transport network should provide you with the best possible value
for money.
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Information
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Contribution
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Your
transport network should keep you well informed and explain what
is happening in case of problems.
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Your
transport network should contribute to the regional economy.
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Listening
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Environment
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Your
transport network should have a respectful relationship with you.
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Your
transport network should be environmentally conscious.
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Contact
